Frequently asked questions

Here you can find answers to the frequently asked questions by decision makers in the organisation considering offering Auntie to their employees. If you still are wondering about something, send your question via the chat or to . HR decision maker: You can also contact us directly, book an online meeting or send a message.

Frequently asked questions by organisations

What type of organisations is Auntie suitable for?

Auntie is suitable for any organisation, regardless of industry. Auntie is a service that promotes mental well-being at work. The service is intended for organisations that consider the mental well-being of their personnel important. Auntie is a service that organisations offer to their employees.

What does Auntie cost?

We are happy to tell you more, but we guarantee that Auntie is far less expensive than absences due to illness! Book a presentation time in the calendar or contact us.

How does Auntie work?

When an organisation has signed a contract with Auntie, Auntie organises an info session for the personnel and people can register to the service online, according to the organisation’s pre-defined practises. When a person has registered, they will receive an email invitation to a preliminary survey. On the basis of the survey responses, a suitable professional is selected for them. The professional will contact the person within three working days and they agree on the video session schedule. As a rule, 45-minute video sessions take place once a week for five weeks.

Who are Auntie professionals?

All Auntie professionals are trained mental well-being professionals: psychologists, brief therapists and solution-focused therapists.

How are those people who would benefit from Auntie the most directed to the service?

Best practises have been frequent communication to the employees and that the team leaders and HR people have taken Auntie themselves and can tell about it to the employees. Keeping the entry to the service as accessible as possible – i.e. Auntie can be used without the specific permission from the manager or HR – lowers the threshold significantly.

How does Auntie differ from occupational health care services?

Auntie is a well-being service. It is intended for preventing challenges in coping and mental well-being, i.e. preventing everyday challenges from escalating into crises. Auntie has a coaching and solution-oriented approach. Using Auntie services will not be entered into any national health registry.

How much work does Auntie create for HR?

A moderate amount. At first, HR and communications personnel are needed to spread the Auntie message among managers and employees. We warmly recommend that HR personnel themselves take Auntie sessions so that they are able to speak about them with those who would benefit most from Auntie.

What will the employer get to know about the people who have used the Auntie service?

All discussions that take place during the meetings are strictly confidential, no information about their contents is ever revealed to the employer. In some organizations, where the threshold is kept as low as possible, allowing the employer to know regularly the number of users as well as the issues presented in the summary reports, such as possible anonymous feedback to the employer. In some organizations, the employee’s unit becomes known to the employer, in others also the name. The latter has been found to raise the threshold clearly, so Auntie urges it to be avoided where possible. Before registering, a person is always told what policy their employer has.

HR professional, contact us!

Together we can find best solutions for your organisation to improve employees mental well-being with the help of Auntie.